{"id":3373,"date":"2017-03-03T09:38:59","date_gmt":"2017-03-03T09:38:59","guid":{"rendered":"http:\/\/www.creazionivallisrl.com\/faqs\/"},"modified":"2022-01-13T15:16:22","modified_gmt":"2022-01-13T14:16:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.creazionivallisrl.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;overflow-auto&#8221;][vc_tta_accordion spacing=&#8221;35&#8243; gap=&#8221;35&#8243; active_section=&#8221;1&#8243; title=&#8221;ORDERS&#8221;][vc_tta_section title=&#8221;HOW CAN I BUY A PRODUCT?&#8221; tab_id=&#8221;1486352195551-730e430e-0c24&#8243;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">You can view each item in detail, through photos and a brief description, in the product detail sheet. If you want to buy it click on Buy. The product will end up in your cart, which you can access by clicking on the link at the top right, on all pages of the site. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">You can decide whether to complete the purchase immediately or add other products. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">In the cart, by clicking on Proceed you will be taken to the User Data page, where you will have to specify the delivery address for your order. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">By clicking on Continue again you will be taken to the Confirm data page. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">By clicking on Complete the order on the Confirm data page, the information relating to your order will be forwarded to Creazioni Valli and you will receive a confirmation e-mail containing the details of your order.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHAT IS A PROMOTIONAL CODE?&#8221; tab_id=&#8221;1486352230365-df92eb77-ea9f&#8221;][vc_column_text]The Promotion Code is a personalized code, issued on special occasions, which allows you to access exclusive promotions on products.<\/p>\n<p>The &#8220;Promotion code&#8221; space is displayed on the first page of the data confirmation: enter your code and click OK to get the new total.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;HOW CAN I CHECK THE STATUS OF MY ORDER?&#8221; tab_id=&#8221;1486352229686-bfd06552-a62e&#8221;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">Enter the my orders section, at the top right. You will be able to see all the information relating to the status of your orders.<\/span><\/p>\n<p>The status can be:<\/p>\n<ul>\n<li><span class=\"Y2IQFc\" lang=\"en\">In preparation (the order has been received but not yet shipped)<\/span><\/li>\n<li>Shipped (the ordered items have been delivered to the courier)<\/li>\n<li>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">Canceled (the order has been canceled)<\/span><\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion active_section=&#8221;1&#8243; title=&#8221;PAYMENTS&#8221;][vc_tta_section title=&#8221;WHAT TYPES OF PAYMENTS ARE AVAILABLE? AND IN WHICH STATES?&#8221; tab_id=&#8221;1626175971224-52fc7d3e-e12d&#8221;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">We accept payment to Stripe service (<a href=\"https:\/\/stripe.com\/\" target=\"_blank\" rel=\"noopener\">Stripe.com<\/a>).<\/span><\/p>\n<ul>\n<li>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">The cards accepted are: Visa, MasterCard and American Express through Stripe<\/span><\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;HOW CAN I ENSURE THAT THE DATA ON MY CREDIT CARD IS PROTECTED?&#8221; tab_id=&#8221;1626175971240-ea086088-0fa1&#8243;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">All communications between your browser and our site as well as those between our site and Stripe (payment service), take place in maximum security thanks to the use of an encrypted channel (SSL certificates and therefore on HTTPS protocol). Furthermore, the credit card information that you issue to Stripe is in no way shared with Creazioni Valli.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CAN I HAVE THE INVOICE FOR MY ORDER?&#8221; tab_id=&#8221;1626175971255-db0bd5f9-0eac&#8221;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">All orders from Italian companies and Italian individuals are processed through the SDI. It is possible to request a digital copy of the electronic invoice. For foreign customers, the invoice is sent together with the shipment of the order.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion active_section=&#8221;1&#8243; title=&#8221;SHIPMENTS&#8221;][vc_tta_section title=&#8221;WHEN WILL I RECEIVE MY ORDER?&#8221; tab_id=&#8221;1626184415133-d2ba3b17-ea3e&#8221;][vc_column_text]<\/p>\n<div id=\"tw-container\" class=\"\" data-cp=\"1\" data-is-ver=\"false\" data-nnttsvi=\"1\" data-sm=\"1\" data-sugg-time=\"500\" data-sugg-url=\"https:\/\/clients1.google.com\/complete\/search\" data-uilc=\"it\">\n<div id=\"tw-ob\" class=\"tw-src-ltr\">\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container F0azHf tw-nfl\" tabindex=\"0\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">The order will be processed as soon as we have received the payment. From the moment you receive the order shipment confirmation e-mail, the delivery times are:<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<ul>\n<li>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">Italy: expected 1-2 working days<\/span><\/p>\n<\/li>\n<li>Europe: expected 2-3 working days<\/li>\n<\/ul>\n<p>Remember that orders may be subject to delays in delivery in the event of holidays, strikes or adverse weather events.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;WHICH COUNTRIES DO YOU SHIP TO?&#8221; tab_id=&#8221;1626184415149-4cb9c947-0260&#8243;][vc_column_text]To view the countries where shipments are made click here[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;HOW DO I KNOW WHERE MY ORDER IS?&#8221; tab_id=&#8221;1626184415163-7028de46-af42&#8243;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">Using the tracking number. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">Upon departure of the products from our warehouse, you will receive all the details and the link to follow the status of your delivery step by step to the email address provided to us.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion active_section=&#8221;1&#8243; title=&#8221;RETURNS&#8221;][vc_tta_section title=&#8221;HOW DO I RETURN THE PRODUCTS?&#8221; tab_id=&#8221;1626184638020-3d9f359d-f5b8&#8243;][vc_column_text]<\/p>\n<div id=\"KnM9nf\">You can return any purchased product within 14 working days from the date of receipt. That&#8217;s how:<\/div>\n<ul>\n<li>Make sure that the products are in the same condition in which you received them.<\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\">Send an email to info@creazionivalli.com specifying the reasons for the return \/ replacement and the order number.<\/span><\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\">Prepare the package and send it to: Creazioni Valli srl, Via della Repubblica 9 24064 Grumello del Monte BG &#8211; Italy. The return shipping costs are at your expense.<\/span><\/li>\n<li>You will receive a confirmation email when we accept your return, within 3 working days from the date of receipt at our warehouse.<\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\">We remind you that we can only refund \/ replace products returned correctly and that the costs incurred by Creazioni Valli srl for the shipment and insurance of the goods will be deducted from the amount due.<\/span><\/li>\n<\/ul>\n<p>We remind you that we can only refund \/ exchange products returned correctly. You can only ship your return from the country where you placed your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;ARE REFUNDS ACCEPTED?&#8221; tab_id=&#8221;1626184638038-5d37445b-6170&#8243;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">In case you do not want to replace the goods, we will proceed with the refund. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">After our warehouse has received your return and checked that all the requirements have been met, you will receive a confirmation email. <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">The time for the refund depends on the payment method used:<\/span><\/p>\n<ul>\n<li>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">payment with PayPal: the refund will be visible within 24 hours from when you receive our confirmation email.<\/span><\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;CAN I EXCHANGE A PRODUCT FOR ANOTHER?&#8221; tab_id=&#8221;1626184638055-9cac6c7e-b34d&#8221;][vc_column_text]<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduzione\"><span class=\"Y2IQFc\" lang=\"en\">Yes. In this case the shipping costs are charged to the customer.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_wp_search][vc_empty_space height=&#8221;30px&#8221;][cms_fancybox_single title_item=&#8221;Hai bisogno di aiuto&#8221; button_link=&#8221;\/contattaci\/&#8221; button_text=&#8221;Contattaci&#8221; description_item=&#8221;Utilizza il modulo contatti. Saremo felici di rispondere a tutte le tue domande&#8221; cms_template=&#8221;cms_fancybox_single&#8211;layout6.php&#8221; image=&#8221;1314&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;overflow-auto&#8221;][vc_tta_accordion spacing=&#8221;35&#8243; gap=&#8221;35&#8243; active_section=&#8221;1&#8243; title=&#8221;ORDERS&#8221;][vc_tta_section title=&#8221;HOW CAN I BUY A PRODUCT?&#8221; tab_id=&#8221;1486352195551-730e430e-0c24&#8243;][vc_column_text] You can view each item in detail, through photos and a brief description, in the product detail sheet. If you want to buy it click on Buy. The product will end up in your cart, which you can access by clicking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3373","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Creazioni Valli<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creazionivallisrl.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Creazioni Valli\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;overflow-auto&#8221;][vc_tta_accordion spacing=&#8221;35&#8243; gap=&#8221;35&#8243; active_section=&#8221;1&#8243; title=&#8221;ORDERS&#8221;][vc_tta_section title=&#8221;HOW CAN I BUY A PRODUCT?&#8221; tab_id=&#8221;1486352195551-730e430e-0c24&#8243;][vc_column_text] You can view each item in detail, through photos and a brief description, in the product detail sheet. 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